Medical Tourism Frequently Asked Questions

Got Questions? We Have Answers

A Medical Tourism Facilitator, like KENKO, is an independent company that helps coordinate a patient’s trip to another country for medical care and touristic options.

Spain has one of the top healthcare systems in Europe ranking seventh in the world by the World Health Organization. Satisfaction levels among those who receive treatment here are also high and Spain has been ranked second in the world in that category. Health travel is growing around 20% annually as Spain has all the ingredients to establish itself as a leading international healthcare and medical tourism destination.

Spain has great tourism demand thanks to its cities, its climate, its beaches and its cuisine, both for business trips and leisure trips. Culture, gastronomy and a good climate are the three main reasons why Spain is one of the most popular destinations. KENKO offers different touristic alternatives, all carefully selected to offer the best of every Spanish city. We look for the best boutique hotels tailored to your needs and desires. We also design the best touristic package so that together with the medical treatment you can take full advantage of all the options Spain offers.

In KENKO we always provide a detailed and explained estimate.  The amount will depend on the treatment selected, additional services and touristic preferences.

We will inform you also about the payment process and extra charges – if there can be any-. One of our values is Transparency, so you will be clearly informed of all prices and this possible extra charges.

To request an estimate you just have to complete an inquiry form.

 

Your stay in Spain will depend on the treatment selected and on your touristic preferences. Once you select a treatment we will send you a document with all information about your treatment: procedure details, recovery, possible risks, etc. You will be informed of the minimum necessary stay depending on the treatment. If the treatment is outpatient you will only need 2 days in the country. Once you choose a treatment KENKO will be permanently in contact with you so there will be a fluent communication between you and your physcian. We will also design a customized touristic trip depending on your preferences, on your treatment and in the days you spend in the country.

No, you don’t have to give any money for an estimate request. Once you have your estimation and are decided to come with KENKO for a medical treatment you will have to pay a reservation fee. You will be clearly informed of all quantities and how the process is.

Absolutely yes. We consider it is really important for you to understand every single detail of your medical inform so you will have every document translated in your preferred language. Our physicians and staff speak English and French, but if required a translator will be provided for your consultation and/or your stay.

If you are interested in or require a certain procedure that is not listed on our website, please contact us so that we may assist you in your search. We offer a wide range of procedure, not all of them listed in our website. 

All of the Physicians we work with are carefully selected based on requirements such as Memberships of Professional societies, years of experience, number of surgeries per year, reputation, quality of their facilities, etc. You can see our Partner Selection Criteria in Protocols and Policies.

One of our key service offerings to you is to provide all the information required about our physicians and hospitals/clinics in order for you to make the most educated decision possible. We will provide you with resumes and facilitate phone conversations or even video conferences. You can ask as many questions as you wish, it is important for us that you feel calm and confident with the medical care. 

Our partner hospitals/clinics have state-of-art facilities and all the latest equipment. We only work with premium medical care providers who offer tailor-made treatment plans and the utmost in convenience and accessibility. All of them are leading hospitals/clinics in our country. You will receive advice on your procedure, individual care by the entire medical team that will make you and relatives feel comfortable and stress free and total discretion.